Client and Service Agreement
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Schumann Pool and Spa Service agrees to provide Platinum, Gold, Silver, or Add-on Option packages in accordance with the terms set forth below. The initial term of this agreement is on a month-to-month basis, and can be cancelled by the Customer with a written notice effective thirty (30) days after the written notice date. Schumann Pool and Spa Service reserves the right to cancel or refuse service at any time. All service rates are based on the pool and associated equipment being in normal operating condition (as per the Equipment Manufacturer’s specifications).
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I AGREE WITH TERMS OF SERVICE: Customer will be billed monthly for selected services, plus any applicable sales taxes and fuel surcharge fees for selected services. All services are prepaid. The Customer will be billed on the 20th of each month. All payments are due by the 1st of the following month. If the account balance is not paid in full by the 5th of each month, the service will be suspended. The Customer will not receive credit for any missed service calls that are caused by suspension. The Customer will be held responsible for any additional issues or charges that may arise due to the absence of service caused by suspension. After 30 days of delinquency, the account will be closed and legal action will be taken to collect any unpaid balances. If Schumann Pool and Spa Service is unable to collect monies for services rendered, the company will take legal action and file a claim against the Customer, and that Customer will be responsible for any unpaid balances, fees, court costs, and liens. Credits for a partial service call, or absence of a service call that is directly caused by customer equipment failure will not be issued. Equipment failures will be determined by Schumann Pool and Spa Service, in accordance with equipment Manufacturer's specifications. Credits for a partial service call, or absence of a service call that is directly caused by inclement weather will be issued only upon verbal or email request from the Customer. Monetary credits will not be issued, instead the missed service call will be made up upon the Customer’s e-mailed or verbal request. Make up requests must be made by midnight on the same day the service call was missed or the service call will automatically be made up on the following weekly visit. Inclement weather is defined as temperatures below 35 degrees Fahrenheit, any form of precipitation, lightening, and winds exceeding 25 miles per hour. Any separate services performed by Schumann Pool and Spa Service (parts, repairs, equipment) will be invoiced separately and payable immediately upon completion or delivery. There is a $30.00 processing fee for all returned checks.